faq2

Orders

May I request sample?

Yes. Sample order is acceptable to offer for testing before bulk order. MOQ is 1pc, and support for mixed items. The sample cost and express fee should be paid by you. We will deduct the sample cost from goods payment of your further batch order.

How can I place an order?

Please send us email or contact us by WhatsApp/WeChat/Skype, provide your required details as clear as possible and we can send you the offer in 8-12 hours (working days). In addition, you can also provide your company info, market situation and target for getting professional recommendation and suggestions.

What about your package?

Individual package, and suitable quantity in one carton.

Do you accept customized order?

OEM/ODM orders are warmly welcomed! But need enough quantity to develop, MOQ for customized order is 50pcs, 100pcs, 500pcs which depends on item and specific customization requirements. Please contact for confirmation.

How will we proceed the order if I have logo to print?

Firstly, please provide us the AI or original design file of your logo pattern. After then, we will prepare artwork for visual confirmation. Finally, if the color and position is right, we would make sampling firstly from silk print factory and take picture for your second confirmation before mass production.

Ask Us

Shipping and Delivery

How long a sample order takes? How about a bulk order?

– Sample order: normally within 3 days for neutral order, and one week for OEM order.
– Bulk order: normally within 7-15 days for neutral order, and 15-25 days for OEM order. But we need to see your order quantity and the season first, and then check with the production department for a specific lead time.

What's the payment term?

– T/T would be better with quick transfer and less bank fees.
– Western Union and Money Gram is acceptable for small amount.

What is your delivery term?

EXW, FOB, and CIF is acceptable. We prefer EXW, but you can choose the one which is most convenient and effective for you.

What is the shipping method? And shipping cost?

– Sample order: normally by express (DHL/FEDEX/UPS etc.)
– Bulk order: normally by sea or air as you required
For specific order, you can contact us to check the shipping cost, we will choose the best and cheapest way to ship out your order after confirming with you. Of course, you can choose tell us your express account for freight collect payment, or tell us the contacts of your appointed forwarder to arrange shipment.

Company Info

Are you a factory or trading company?

Kingsunmac is a marketing center located in Wuhan, China. Besides, all wireless security system, camera system and smart home products for choosing are 100% directly from 10-20 years’ industry experience factories with professional service and factory price.

Where is your factory located? How can I visit there?

Our plants are in Shenzhen and Zhejiang, China. We are warmly welcome you to visit our factory and cooperate with us. Please contact us for appointment and schedule arrangement before the visit.

Certificates available?

Almost all of our products have gained CE, FCC, ROHS. Undoubtedly, quality is the priority. Therefore, each product undergoes strict tested by QC before shipment with defective rate lower than 0.2%.

What about the warranty?

All our products at least with 1 year warranty. Some items with 2 or 3 years warranty. Moreover, we own a professional after-sale service team, if any problem happens, our team will do our best to solve it for you.

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